Customer Service Rep

POSITION SUMMARY: Responsible for answering members, employers, brokers and providers questions, Responsible for regular contact with employer groups, benefit representatives, company reps and other labor reps involved in evaluation and implementation of the health plan offerings. 

RESPONSIBILITIES:
• Responsible for keeping internal resources for current groups up-to-date.
• Create positive relationships with current partners and be primary contact for TPA group service reps.
• Analyzes consumer needs and determines how current services of QCP are meeting these needs, as well as gaining input from consumers in the development of new services.
• Follows up on all customer satisfaction information.
• Assist with marketing and public relations tasks
• Assist with maximizing community physician awareness and overall image of QCP.
• Understands benefit design and reinsurance market as well as fully insured industry trends • Creates positive relationships with medical communities surrounding QCP’s primary service area.
• Other duties as assigned.

REQUIRED QUALIFICATIONS:
Associate degree in health-related field, communications, sales and/or marketing preferred.   
Experience in human resources, insurance, customer service in medical industry preferred. 
Advanced computer literacy and the ability to master computer programs used for this work.
Flexibility and professionalism a must. 
Knowledge of federal and state insurance regulations. 

GO TO WEBSITE AND APPLY: 
https://www.qualitycarepartners.com/About-Us/Job-Opportunities/