Customer Service Seminar: "Make a Friend in a Minute"

TO REGISTER:
1. Click black button at top of page and enter your information.
2.  Then, to pay online, go to our Payment Page and use PayPal.





First in the Chamber’s Series of Seminars About

 CUSTOMER SERVICE

Principles That Can Be Applied In Any Business
 

“Make a Friend in a Minute”

     How guest service is really developing a friendship

Lisa Kristensen

Guest Relations Manager                       

Columbus Zoo and Aquarium & Zoombezi Bay

Lisa Kristensen manages a team of over 350 employees whose main focus is guest service. In addition to managing the Zoo’s and Zoombezi Bay’s Guest Relations Departments, Lisa is responsible for on-grounds information kiosks, guest engagement teams, ZOOMPASS, and ensuring that the Zoo staff understands guest service standards.  More than 2 million people visit the Zoo’s facilities each year.  The Zoo is home to more than 10,000 animals representing over 575 species from around the globe. The Zoo complex is a recreational and education destination that includes the 22-acre Zoombezi Bay water park and18-hole Safari Golf Club.  The Zoo also operates The Wilds in Muskingum County.  Lisa earned her Master of Business Administration degree from Jones International University and is a Certified Tourism Ambassador.

Join us for this seminar led by a veteran customer service leader where you and your team members will learn:

• How to communicate with customers and guests, and why this is important
• How to create teams and leaders that deliver amazing service
• Why little things leave lasting impressions
• What other companies and organizations do to provide great customer experiences
• What to do when it goes bad; how you can make a Customer Recovery
• Facts and Figures about great customer experiences