Customer Service Seminar

How You Can Create a

CUSTOMER FOCUSED CULTURE

In Your Organization
 

Friday, September 12, 2014, 9 am to 12 noon

John McIntire Library Auditorium

220 N. Fifth Street, Zanesville, Ohio                                    

·        7 Service Standards that will impact your organization’s service culture

·        Identifying where your service opportunities are every day

·        Customer Satisfaction versus Customer Loyalty

·        A “Service Culture” Defined

·        Service versus the perceived value of your business

·        Personalizing your service interactions with your customers

·        Key Takeaways: How to implement your legendary service culture starting today!

Dave Hamilton, Senior Vice President, Signature Worldwide, Dublin, Ohio
Dave Hamilton knows first-hand the challenges faced in today's very competitive marketplace. With more than 30 years of hospitality industry experience, he has gained a wealth of knowledge by working directly with hundreds of business owners and managers and thousands of sales and service personnel across the country. Signature Worldwide is a leader in training employees to deliver legendary customer service while increasing sales. For 25 years they have delivered sales and customer service training, marketing, and mystery shopping services for a variety of service-based industries, including hospitality, housing, equipment rental, trucking, medical services, senior living and more. 

 
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