Customer Service and Customer Retention…the key to sustainable growth.
Identify who your best customers are, what they mean to your business, and how to implement principles of great service that will WOW the customer. Design a retention plan that keeps them coming back for more.
Speaker: Heather Yakes. Certified Business & Executive Coach
Heather Yakes is an internationally recognized business coach and employee engagement expert—ranking in the Top 10 in the U.S. & Top 25 worldwide—and the owner of an award-winning ActionCOACH Business Coaching firm in Lancaster, Ohio. Heather has 20+ years of experience working with Fortune 100 Companies and Big 4 Consulting and has led multi-billion dollar companies in strategy, growth, sales, marketing, operations, and team building. She now specializes in working with business owners, executives, and their teams to achieve record-high performance and profits.